Privacy Policy
Last updated: November 30, 2025
OPTML (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and stakeholders.This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or engaging with OPTML services, you consent to the practices outlined in this Policy.
1. What Personal Information We Collect
We may collect personal information when you visit our website, make an enquiry, attend an event, download a resource, or engage our consulting services.
The types of information we collect may include:
1.1 Contact Information
Name
Email address
Phone number
Job title
Organisation name
1.2 Business Information
Details about your legal practice
Operational, financial or strategic information supplied during consulting engagements
1.3 Website & Device Information
Collected automatically via analytics tools and cookies:
IP address
Browser type
Pages visited
Referring sites
Session duration
1.4 Payment Information
If applicable, we may collect billing details required to process payments (processed via secure third-party payment providers).
1.5 Sensitive Information
We do not intentionally collect sensitive information (as defined by the Privacy Act) unless required for a consulting engagement, and only with your explicit consent.
2. How We Collect Personal Information
We may collect information through:
Website contact forms
Newsletter sign-ups
Downloading resources or guides
Booking consultations
Email or phone communication
Cookies and website analytics
Social media interactions
Consulting engagements and onboarding processes
Where reasonable, we collect information directly from you. In some cases, information may be collected from third parties (e.g., referral partners) with your consent.
3. Why We Collect Personal Information
OPTML collects personal information to:
Respond to enquiries and provide consulting services
Deliver our programs, workshops, and advisory sessions
Improve our website and user experience
Send newsletters, industry insights and marketing communicationsMaintain business records and invoicing
Meet legal and regulatory obligations
Strengthen our client experience and service quality
You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
We may disclose your personal information:
4.1 To Trusted Service Providers
Only where necessary to support service delivery, such as:
Email and CRM platforms
Cloud storage providers
Payment processors
IT and cybersecurity services
Website hosting providers
4.2 To Third Parties With Your Consent
For example, when collaborating with referral partners, legal tech providers, or specialists during an engagement.
4.3 When Required by Law
Such as court orders, regulatory authorities, or statutory obligations.
We do not sell or trade your personal data.
5. Data Storage & Security
As consultants to the legal industry, OPTML prioritises strong data protection and confidentiality.
We use secure, reputable platforms for email, cloud storage, CRM, analytics, and document management.
Security measures include:
Encrypted cloud storage
Role-based access controls
Multi-factor authentication
Secure backup systems
Staff confidentiality and data handling protocols
While we follow industry-best practice, no method of digital transmission is completely risk-free.
6. Overseas Disclosure
Some service providers we use may store data overseas (for example, cloud-based systems located in the US, EU, or Asia-Pacific regions).Where this occurs, we ensure providers meet strong data protection and security standards.
7. Cookies & Website Tracking
Our website may use cookies and analytics tools to:
Improve site performance
Personalise user experience
Measure traffic and engagement
You can adjust your browser settings to refuse cookies; however, this may affect website functionality.
8. Access to and Correction of Personal Information
You have the right to:
Request access to personal information we hold about you
Request corrections to inaccurate or outdated information
To make a request, contact us using the details below. We may need to verify your identity before releasing information.
9. How to Make a Complaint
If you have concerns about how OPTML has handled your personal information, please contact us.
We will:
Acknowledge your complaint
Investigate the issue
Respond with an outcome within a reasonable timeframe
If you are unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally.The latest version will always be available on our website, with the date of effect listed at the top of the page.
11. Contact Us
If you have questions about this Privacy Policy or wish to make a request or complaint:
Email: hello@optml.com.au
Phone: +61 423 323 624
Website: www.optml.com.au
Address: 5/50 Bellevue Road, Bellevue Hill, 2023, New South Wales.
OPTML (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and stakeholders.This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or engaging with OPTML services, you consent to the practices outlined in this Policy.
1. What Personal Information We Collect
We may collect personal information when you visit our website, make an enquiry, attend an event, download a resource, or engage our consulting services.
The types of information we collect may include:
1.1 Contact Information
Name
Email address
Phone number
Job title
Organisation name
1.2 Business Information
Details about your legal practice
Operational, financial or strategic information supplied during consulting engagements
1.3 Website & Device Information
Collected automatically via analytics tools and cookies:
IP address
Browser type
Pages visited
Referring sites
Session duration
1.4 Payment Information
If applicable, we may collect billing details required to process payments (processed via secure third-party payment providers).
1.5 Sensitive Information
We do not intentionally collect sensitive information (as defined by the Privacy Act) unless required for a consulting engagement, and only with your explicit consent.
2. How We Collect Personal Information
We may collect information through:
Website contact forms
Newsletter sign-ups
Downloading resources or guides
Booking consultations
Email or phone communication
Cookies and website analytics
Social media interactions
Consulting engagements and onboarding processes
Where reasonable, we collect information directly from you. In some cases, information may be collected from third parties (e.g., referral partners) with your consent.
3. Why We Collect Personal Information
OPTML collects personal information to:
Respond to enquiries and provide consulting services
Deliver our programs, workshops, and advisory sessions
Improve our website and user experience
Send newsletters, industry insights and marketing communicationsMaintain business records and invoicing
Meet legal and regulatory obligations
Strengthen our client experience and service quality
You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
We may disclose your personal information:
4.1 To Trusted Service Providers
Only where necessary to support service delivery, such as:
Email and CRM platforms
Cloud storage providers
Payment processors
IT and cybersecurity services
Website hosting providers
4.2 To Third Parties With Your Consent
For example, when collaborating with referral partners, legal tech providers, or specialists during an engagement.
4.3 When Required by Law
Such as court orders, regulatory authorities, or statutory obligations.
We do not sell or trade your personal data.
5. Data Storage & Security
As consultants to the legal industry, OPTML prioritises strong data protection and confidentiality.
We use secure, reputable platforms for email, cloud storage, CRM, analytics, and document management.
Security measures include:
Encrypted cloud storage
Role-based access controls
Multi-factor authentication
Secure backup systems
Staff confidentiality and data handling protocols
While we follow industry-best practice, no method of digital transmission is completely risk-free.
6. Overseas Disclosure
Some service providers we use may store data overseas (for example, cloud-based systems located in the US, EU, or Asia-Pacific regions).Where this occurs, we ensure providers meet strong data protection and security standards.
7. Cookies & Website Tracking
Our website may use cookies and analytics tools to:
Improve site performance
Personalise user experience
Measure traffic and engagement
You can adjust your browser settings to refuse cookies; however, this may affect website functionality.
8. Access to and Correction of Personal Information
You have the right to:
Request access to personal information we hold about you
Request corrections to inaccurate or outdated information
To make a request, contact us using the details below. We may need to verify your identity before releasing information.
9. How to Make a Complaint
If you have concerns about how OPTML has handled your personal information, please contact us.
We will:
Acknowledge your complaint
Investigate the issue
Respond with an outcome within a reasonable timeframe
If you are unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally.The latest version will always be available on our website, with the date of effect listed at the top of the page.
11. Contact Us
If you have questions about this Privacy Policy or wish to make a request or complaint:
Email: hello@optml.com.au
Phone: +61 423 323 624
Website: www.optml.com.au
Address: 5/50 Bellevue Road, Bellevue Hill, 2023, New South Wales.
